Collect
Catch feedback the moment it happens — at the counter, the table, or after the order.
KAPsurvey for Retail
Turn every shopper's opinion into better business
Collect customer feedback at the counter, on the receipt or after every order — and get live customer analytics for every store, product and touchpoint, explained by AI.
- 15-day free trial
- No card required
- Live in minutes
panel.kapsurvey.com/dashboard
😋
77% happythis week
+128responses today
Collect feedback via
In-store kioskTablet at the tableQR on receiptsShareable linkEmailSMSWhatsAppViberTelegram
Why retailers use KAPsurvey
Better customer experience, one answer at a time
Happy customers come back and spend more. KAPsurvey closes the loop between what they tell you and what you change in-store.
Analyse
Responses land in live dashboards for every store, survey and touchpoint.
Decide
Spot what's slipping, what customers love, and where to act first.
Improve
Fix it, then measure again to see the change in your customers' answers.
Every touchpoint
Feedback at every step of the shopper journey
A feedback kiosk on the counter
Turn any tablet into a feedback station. Customers tap a face, answer a few quick questions and walk away — Kiosk Mode resets after every response, ready for the next person in line.
- Big, friendly emoji and rating answers
- Your logo, colours and languages
- Resets automatically for the next customer
Customer analytics
Know your customers better than ever
Every answer turns into analytics the moment it's submitted. See how customers feel, compare stores and surveys, and know exactly where to act.
Live survey analytics
Targets, responses collected, progress and days left for every feedback survey — updated as customers answer.
panel.kapsurvey.com/survey-analytics
How customers feel
Every rating broken down at a glance.
🤤Delicious46%
😋Tasty31%
😐Average14%
😕Poor6%
🤢Awful3%
Compare every touchpoint
Kiosk, brunch, pickup, new menu — side by side.
Counter kiosk64%
Weekend brunch52%
Online order pickup48%
Autumn seasonal menu47%
Status at a glance
Know which surveys are on track, at risk or delayed.
Counter kioskOn track
Autumn seasonal menuAt risk
Loyalty check-inDelay
Collecting faster than needed — ~18 days early.
Your data, your way
Download results anytime and share them with owners, managers and head office.
Explore analytics AI-powered insights
Ask your customer feedback anything
No spreadsheets, no guesswork. Describe the survey you want and AI drafts the questions. When answers come in, ask about them in plain language and get a clear, written answer in seconds.
- “Which store had the most complaints this month?”
- “Summarise what people say about the new menu.”
- “What's slowing down online order pickup?”
Ask AIAutumn seasonal menu · 186 responses
What do customers say about the autumn menu?
Customers love the flavours but find the portions small. Most ratings are positive, with two recurring themes in the comments:
- Pumpkin soup is the most praised dish.
- Portion size is the top complaint at lunchtime.
Taste ↑Portions ↓Price →
Ask a question about this survey's answers…
Retail use cases
One platform for every kind of retail survey
In-store experience
Cleanliness, layout, queues and the overall visit — rated before customers leave.
Staff & service
Hear how your team is doing at the till, the table and the fitting room.
Products & menus
Test a new product line or seasonal menu and know within days if it's working.
Online orders & pickup
Check click-and-collect, delivery and pickup times from the customer's side.
Loyalty members
Run quarterly check-ins with your best customers and keep them coming back.
Events & catering
Collect feedback from guests at pop-ups, private events and catering orders.
Every survey can carry your logo and run in your customers' languages.
Built for retail & venues
A shorter sign-up, only the features you need
Retail, Food & Events accounts skip everything you don't need. Choose your plan, create your account and go straight to collecting customer feedback — campaigns and analytics included.
Shops & retail chainsRestaurantsCafésSupermarketsHotelsEvent venuesPop-upsFood trucks
Customer Feedback
from$15/month
- Customer feedback surveys
- Kiosk, tablet, QR & shareable links
- Automated Campaigns
- Survey Analytics + Ask AI
- Your logo & multiple languages
Do customers need to download an app?
No. Surveys open straight in the browser — on your in-store tablet, by scanning a QR code, or from a link sent by email, SMS or WhatsApp.
What is Kiosk Mode?
Kiosk Mode turns a tablet into a public feedback station. After each customer answers, the survey resets automatically for the next person.
Can I stop the same person answering twice?
Yes. Choose “One response per person” and every customer gets a unique link that works only once. Use “Multiple responses” when repeat answers are fine.
Can I track several stores or locations?
Yes. Run each store as its own project with its own dashboard, then compare surveys, collection progress and pace to see which locations are on track and which need attention.
Can I survey customers in more than one language?
Yes. Translate your survey into the languages your customers speak, and add your own logo so it feels like part of your brand.
How much does it cost?
The Customer Feedback plan starts from $15 per month, and you can try it free for 15 days with no card required.
Start hearing what your customers really think
Set up your first feedback survey today and watch customer insights roll in from every store.
